It is a requirement when booking certain specified properties with SS, to pay either an Accidental Damage Deposit or an Accidental Damage Deposit Waiver. 503 reviews. For the avoidance of doubt, SS is not a party to the Contract of Hire. to obtain a refund of the amount already paid for the Booking (after deducting any administrative charges that apply to a Booking, such as the booking fee). Bookings of all holiday accommodation whether made by telephone, e-mail, in person, in writing or over the internet are accepted by Suffolk Secrets (SS) acting as agent on behalf of the Owner on the following terms. A kind-hearted florist has been busy preparing for Christmas after turning herself into a real life Secret Santa. Suffolk Secrets liability and that of the Homeowner is limited to the price you paid, except in the case of legal liability for personal damage or injury, for which purpose public liability insurance is carried by the Homeowner. suffolk secretsofsuffolk@gmail.com Information Suffolk holds many secrets. When you pay your balance and receive your final instructions, you may be asked to pick the keys up from one of our offices or you will be given the Homeowner or keyholder's name and telephone number to ring a few days before your cottage holiday to discuss the handover of keys. Further, where properties specify a minimum age limit for guests, in no circumstances may any persons under the specified age limit, as stated in the brochure/website, stay at that Property. Thatched roofs and beams can attract spiders, and cobwebs reappear very quickly after being removed. Alternatively, there may be a keysafe at the property in which case you will be asked to phone the office a few days before for the keysafe code. By completing a Booking, the Hirer certifies that they are authorised to agree to these Booking Conditions on behalf of all members of the party, including any changes. West Suffolk House, Bury St Edmunds. 503. Further, neither the Owner nor SS will be liable to you, any member of your party or person visiting the Property during the period of your hire of it for any events outside the Owner’s or SS’s reasonable control, such as the breakdown of domestic appliances, plumbing, wiring, temporary invasion of pests, building works at adjacent properties, damage resulting from exceptional weather conditions or other unforeseeable circumstances or any Force Majeure Events. If the matter is not resolved, let Suffolk Secrets know as soon as possible. Alternatively, you may download our complaints procedure and complaints form at the bottom of this page. - See 2 traveler reviews, 11 candid photos, and great deals for Suffolk, VA, at Tripadvisor. Search. Electricity and Heating Electricity and heating are always included in the cost of your holiday stay. It may not be available 24 hours a day and is provided for pleasure not for business purposes. Please do not make any other travel arrangements until SS have issued you with a written Confirmation of Booking. Services. Any such information is provided at your sole request and discretion, and SS bears no responsibility for its accuracy or contents. We are available 24/7. Extra Persons Some holiday homes have extra beds or sofa beds, the extra number of persons will be shown as + 1 or + 2. Hirer: the person (“You”) making the Booking under these terms and conditions and by doing so entering into the Contract of Hire with the Owner. If you book by post or phone, we will send your written Confirmation of Booking to you by post unless you tell us at the time of booking that you would prefer it to be provided by e-mail. Hirers have the right to refer a complaint to the EU’s Online Dispute Resolution (ODR) Platform at http://ec.europa.eu/odr. You can take 4 dogs too. No refunds will be given if admittance has been refused for this reason. The Hirer must be over 18 years at the time a Booking is made and be a member of the party occupying the Property. Want to find out more about Suffolk? Angie Brown, operations manager for Suffolk Secrets. The Owner/SS reserve the right to refuse admittance or to require proof of someone’s age if either believe that this restriction has been breached. The Accidental Damage Deposit is due with the balance of the Guest Price and it will be cashed on receipt and held by SS to be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the Booking by you or other members of your party. The Owner/SS’s description of a property shows what amenities that property has but generally does not state what is not in the self-catering property. SS reserves the right to reject claims under this clause 19, if we believe that the Best Price Guarantee is being intentionally abused or manipulated to circumvent its intent. The balance of the Guest Price will be due for payment twelve weeks before the holiday commencement date. NEED MORE HELP? All information in SS's brochure or other marketing material and on SS’s website is given in good faith and is believed to be correct at the time of going to press, but the Owner/SS cannot be held responsible for changes beyond their control, which may become known after publication of this literature. Suffolk Secrets. The newest deals & coupons will be delivered to you regularly. Join our mailing list to keep up to date on all our special offers, latest properties, news and events. Suffolk Secrets are the leading provider of self-catering accommodation across Suffolk. Please remember that properties in the country do attract spiders and therefore cobwebs. If you are keeping an electric vehicle at the property, you must use designated charging points (where available) only and manufacturer approved cables for charging any vehicle when at the property. Consumer Affairs is dedicated to resolving complaints, enforcing Suffolk County Code, and obtaining restitution for Suffolk consumers. 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