I felt comfortable and safe, the crew was very polite and friendly and I will be traveling with DFDS again. Good coffee. Travelled from North Shields to Holland and the staff from the terminal to on the board ferry were very happy to help with any questions. What do you expect Very punctual. Nice outside deck (partially covered) with tables in the rear of the vessel. Food vouchers. Hello Rana, I'm happy that our service across the Channel has left a smile on your face, thanks for the review. DFDS Customer Care Francois 1 review ... Good customer support and excellent service Thank you so much Useful. I have a concern with my furniture . Hygiene standards good. Good coffee. You will be responsible for achieving set goals (i.e. Find the travel option that best suits you. Service is good that's the reason i chose mostly DFDS. S. Kaleem 1 review. Im traveling on 22/12/2020 from dover to france...I'm a customer years now..and because the port close that day(not my fault)....i pay fee to change the booking on 23...(next day).. DFDS REPLY... AND PROMISE FULL REFUND IN 14 DAYS..ALL OK..!!! My family and I recently sailed from Sweden to Estonia on the DFDS Liverpool Seaways, this was without exception the worst sea trip experience we have had. Only the latest review will count in the company's TrustScore. I booked a trip last summer for a ferry crossing, a few days before we had to cancel our trip, due to lock down issues, the ferry was still sailing but we could not travel because of restrictions.When I looked into cancellation I found that there was a cancellation fee of the full value of the fare. Commodore de Luxe. ?Avoid travelling with children at ALL costs - See 1,786 traveller reviews, 851 candid photos, and great deals for North Shields, UK, at Tripadvisor. I realise that everything is going to be more complicated and take some getting used to, now the absolute disaster of Brexit has come to pass but I wish you all luck. Useful. He actually even went to the information desk but was not instructed to wear a mask by the staff there.There was no announcement on boarding, embarkation, and arrival or disembarkation about any social distancing or mask wearing. Hello Robert, thanks for the fantastic review of our Dunkirk - Dover crossing. Corporate, sector and office contact information for Costain Plc. DFDS. Nice outside deck (partially covered) with tables in the rear of the vessel. You are very welcome , we'll be … The cheapest way to get from Russel to Moorgate Underground Station costs only £47, and the quickest way takes just 5½ hours. Their COVID measures are clear, consistently adhered to and make one feel much safer, I have to say. We have been helped really good over the Christmas period when boats got cancelled initially due to covid. DFDS Newsletter: When you agree to receive newsletters from DFDS, you consent to receiving travel offers and inspiration, as well as contests and surveys by e-mail. Please get in touch! Please don’t hesitate to get in touch. Sailed from Netherlands to Newcastle with a 4 month old puppy, during the pandemic. Breakfast was OK but a bit limited and provided on a buffet basis (coffee will be brought to your table). Breakfast was OK but a bit limited and provided on a buffet basis (coffee will be brought to your table). )Bought the most expensive cabin (Commodore deluxe). "Inevitably as cars roll on slowly, there is a “staggered” boarding. DE. Save this job with your existing LinkedIn profile, or create a new one. Lots of seating. Problems with online booking, but friendly customer service. DFDS Customer Care Susan 1 review ... Eddy 2 reviews. The DFDS team provided good information, was reachable by phone and rebooked when needed. Very friendly and helpful service. They told us to fix it at once. DFDS Customer Care Advertisement. No reminder of what to do, no instructions about how to behave.Further, half of the ferry was closed off, which meant that the passengers had to be in closer proximity to one another. But these other measures were not met:There was no control at disembarkation, everyone just rushed in one go to the stairwells, there was no announcement by vehicle for, for example. All rights reserved. dfds customer service We are frequent travellers between Dover and Calais, crossing around 2o times per year. DFDS customer care Jason Hodgson 3 reviews. Travelled from North Shields to Holland and the staff from the terminal to on the board ferry were very happy to help with any questions. A new ferry service between Ireland and France has been announced which will offer “lorries and their drivers direct and paperless transport between EU countries”. I would give you 5 if you come back to normal rates of crossings. Fresh hot food ( not warm) with wide variety and extra fast arrival. We have used all the various forms of crossing but currently we … I was very pleased with our roomy cabin (2-bed disabled) as I had big dog kennel and luggage with me as I originally flew to Netherlands from another country and the ferry crossing was the last leg of our journey. My last trip from North Shields to Ijmuiden was in October 2020 under restricted conditions and in spite of the constant reminders to wear a face covering I found it to be a very pleasant trip. DFDS.. Definately Fast Distinctive Service Yep, easy check in and loading.. On time and decent on board services.. ... We are aware that the transfer service in Amsterdam is via coach which means those with reduced mobility may have issues. Good service overall. DFDS Customer Care Peter James Shaw 12 reviews. But the first is an absolute scam, No where did it say cancel and get a redemption. I had a ferry booked with DFDS through Aferry. Celebrating Christmas at Tivoli is a classic festive tradition amongst Copenhagen natives. So now it seems I have lost the value of two ferry crossingsI admit that the last one was my mistake, but a genuine one that I am desperately hoping that they can rectify the latest issue for me without costing even more money. I feel the need to leave a new review based on my most recent experience. ... Service is good that's the reason i chose mostly DFDS. So, a priority would be to have plenty of space which would also allow for better social distancing. Food vouchers. DE. It says on your website:"We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas. Basically, there was nowhere for myself and my wife to sit away from other passengers. I decided to contact DFDS direct and they were marvelous. Reliable service Timely departure. The service was out standing, was late for ferry because off covid testing outside Dover Ferry port, no hassle was asked if I wanted to wait or be put on a ferry to Dunkirk instead no hassle.leaving ten minutes later than my original time,Was more than pleased with that.Free meal and drink was all so appreciated.As I had drove all the way from Glasgow.Yes pleased with the service. 0800 110 5000 Cabin was clean and comfortable. I asked about a new room and at last we got a new room. Manchester. Have used your premier lounge on both out-and inward journeys. volumes, department profit and loss). Room below cleaning standard. I left messages on facebook but they didn't respond. DFDS customer service team will be happy to help you with any queries or concerns. Some of the seasonal highlights include: The sailing was an 10 :00am trip and the only meal finished serving by 11:30. DFDS Customer Care Peter James Shaw 12 reviews. Your furniture is hand made to your specific requirements. The role… I felt comfortable and safe, the crew was very polite and friendly and I will be traveling with DFDS again. Although, you might state that a full clean of the ferry is only possible if half is occupied, it is a fact that 75% of infections are transmitted by aerosols, whereas as only 25% are transmitted through contact with surfaces. I would give you 5 if you come back to normal rates of crossings. Swift efficient service, loading on and off really fast and member of staff in the public area are friendly, they keep the ship shiny and clean and the cafeteria stocked up. They don't have a phone number or email to contact them and there was a problem with their system. No soap or any other common cleaning aids in bathroom. The clocks going back a couple of weeks ago marked the end of our ORCA season onboard KING SEAWAYS, and what a season it was!With a record number of identified species in one season, Wildlife Officers and passengers onboard spotted a range of marine wildlife from our viewing deck, including white beaked dolphins, porpoises and Minke whales. A very uncomfortable situation.In light of these insufficient measures to prevent virus spread, we returned to France with Brittany Ferries, rather than take the return DFDS portion. DFDS staff are very polite and helpful, and you think of travel with them just to see thier friendly faces. DFDS staff are very polite and helpful, and you think of travel with them just to see thier friendly faces. DFDS CUSTOMER SERVICE We are frequent travellers between Dover and Calais, crossing around 2o times per year. Reply. Kind regards, Jonathan DFDS Customer Care MH 2 reviews. Clean bathrooms. So I did not cancel. Lots of seating. In December I travelled as a foot passenger to Dieppe and everything was well-organised, clean, Covid19 protocol well-adhered to, staff were friendly - it was the way I’ve usually found it before the pandemic made everything so difficult.Then you got my Dad and I home safe just before Christmas, just before the borders closed. The trip both ways was comfortable and… The trip both ways was … What salary does a Customer Services & Support earn in your area? Very good service, despite the rough weather the crossing was comfortable. Problems with online booking, but friendly customer service. Its a No Brainer Its a No Brainer ... Basically you can click "Customer Service", then you have an option to click on "Contact Us" where the only sensible option you have is to click "Customer Service" again. Only the latest review will count in the company's TrustScore. DFDS customer service will be happy to help you regarding any queries or concerns. Keep it up. I was very pleased with our roomy cabin (2-bed disabled) as I had big dog kennel and luggage with me as I originally flew to Netherlands from another country and the ferry crossing was the last leg of our journey. Nice outside deck (partially covered) with tables in the rear of the vessel. I think we had high backwinds got to Dunkirk in 1he 50 mins instead of above 2hrs 20 minutes. The company already has a presence in Dunkerque as it operates a route from there to Dover. DFDS.. Definately Fast Distinctive Service Yep, easy check in and loading.. On time and decent on board services.. ... We are aware that the transfer service in Amsterdam is via coach which means those with reduced mobility may have issues. DFDS Customer Care Susan 1 review ... Eddy 2 reviews. Dinner and breakfast was well organised too. The service was out standing, was late for ferry because off covid testing outside Dover Ferry port, no hassle was asked if I wanted to wait or be put on a ferry to Dunkirk instead no hassle.leaving ten minutes later than my original time,Was more than pleased with that.Free meal and drink was all so appreciated.As I had drove all the way from Glasgow.Yes pleased with the service. Travelling thru the new year period shows that dfds treats you as lump of freight Late ferries , no apologies , no information and no wonder these guys are ordinary at best Also damaged my car during the transit due to rough seas - just asked to park like normal duck pond crossing ! Cabin was clean and comfortable. I needed to change the date and just could not get hold of Aferry. Apply on company website Save. I also noticed that the rooms table was dirty from last customer. S. Kaleem 1 review. Timely departure. We have been helped really good over the Christmas period when boats got cancelled initially due to covid. They told us to fix it at once. One suggestion I would like make to DFDS is to do something about the breakfast scrambled egg - it's really awful and quite inedible!Restaurant and shop staff onboard are now entirely Asian (Philipino I think) and are without exception pleasant, friendly, and helpful.Cabins are the same as ever - slightly the worse for wear in places but currently more pleasant places to be than previously due to the decreased passenger numbers which means a whole lot less noise and drunkenness on board.I no longer have a pressing need to travel but I hope to be able to travel onboard with DFDS again next year if circumstances allow. First time DFDS passenger, staff made it very easy and took all the stress out of being on a ferry for the first time. Newton Aycliffe, GB. GB. Reply. )Bought the most expensive cabin (Commodore deluxe). Minibar was not refreshed either.We noticed the reception immediately and went to the lounge area. Well done. DFDS: Shameful Customer Service (DO NOT BOOK) - See 1,799 traveller reviews, 865 candid photos, and great deals for North Shields, UK, at Tripadvisor. Useful. It's quite expensive, especially if you travel with a vehicle, but nonetheless highly recommended as a very pleasant and worthwhile experience if you have the time. Timely departure. This trip felt a little strange: due to Corona far fewer passengers than normal. I feel the need to leave a new review based on my most recent experience. No reminder of what to do, no instructions about how to behave.Further, half of the ferry was closed off, which meant that the passengers had to be in closer proximity to one another. Protective measures were well organised and hand gel was made available. Im traveling on 22/12/2020 from dover to france...I'm a customer years now..and because the port close that day(not my fault)....i pay fee to change the booking on 23...(next day).. DFDS REPLY... AND PROMISE FULL REFUND IN 14 DAYS..ALL OK..!!! The cheapest way to get from Bordeaux to Moorgate Station costs only £44, and the quickest way takes just 4 hours. I needed to change the date and just could not get hold of Aferry. Their COVID measures are clear, consistently adhered to and make one feel much safer, I have to say. Its a No Brainer Its a No Brainer ... Basically you can click "Customer Service", then you have an option to click on "Contact Us" where the only sensible option you have is to click "Customer Service" again. DFDS Logistics BV in Vlaardingen is looking to hire a CSD Coordinator. Customer service is non existent. Very helpful, thanks. The evening meal was very fine and served at table. Safety is paramount to all of our passengers therefore searches are an important aspect to our service. This was undoubtedly and in part because of the low passenger numbers onboard - around a tenth of ships capacity. Good service overall. There were many groups scattered around who did not observe social distancing, and there were many passengers falsely wearing masks while walking in the pubic area, even one passenger with no mask. Two hours later we got back to the room - nothing done. Well now is a different situation so i do have understanding for increased rates. No soap or any other common cleaning aids in bathroom. We have used all the various forms of crossing but … Cabin and public areas were tidy, staff, quite as usual, polite and friendly almost to a fault - every single one that I talked to. © 2021 Trustpilot A/S. One suggestion I would like make to DFDS is to do something about the breakfast scrambled egg - it's really awful and quite inedible!Restaurant and shop staff onboard are now entirely Asian (Philipino I think) and are without exception pleasant, friendly, and helpful.Cabins are the same as ever - slightly the worse for wear in places but currently more pleasant places to be than previously due to the decreased passenger numbers which means a whole lot less noise and drunkenness on board.I no longer have a pressing need to travel but I hope to be able to travel onboard with DFDS again next year if circumstances allow. Minimal waiting time. Within a very short term they changed the booking for me and all is well. He actually even went to the information desk but was not instructed to wear a mask by the staff there.There was no announcement on boarding, embarkation, and arrival or disembarkation about any social distancing or mask wearing. (Do they now it is Corona going on ? Very good service. I booked a trip last summer for a ferry…. Safety is paramount to all of our passengers therefore searches are an important aspect to our service. You've already flagged this Reply from DFDS. Where are your cleaning standard ? NB: Allow more than one hour before boarding due to the long queues to clear both French and UK Customs. The corridors and rooms smelled of backed up toilets. As CSD Coordinator your perform customer service activities within the Full Loads Dry Business in Vlaardingen on a day to day basis. Dinner and breakfast was well organised too. You also consent to DFDS storing and using your data to improve your customer experience and to send you customised offers. Good service overall. Share. Customer Service Advisor DFDS Southam, England, United Kingdom 2 minutes ago Be among the first 25 applicants. Well done. I was feeling a bit panic stricken because the date was looming. A very uncomfortable situation.In light of these insufficient measures to prevent virus spread, we returned to France with Brittany Ferries, rather than take the return DFDS portion. DFDS Customer Care Advertisement. Fresh hot food ( not warm) with wide variety and extra fast arrival. I was feeling a bit panic stricken because the date was looming. DFDS Customer Care Rana Imran Saif 1 review. So I did not cancel. Commercial, Operational and Administrative tasks. I realise that everything is going to be more complicated and take some getting used to, now the absolute disaster of Brexit has come to pass but I wish you all luck. Share. I recommend it to other to try it. Again the front desk said they would take actions. We're always here to help. DFDS: Extremely poor Customer Service - See 1,799 traveller reviews, 865 candid photos, and great deals for North Shields, UK, at Tripadvisor. Service is good that's the reason i chose mostly DFDS. Lots of seating. It says on your website:"We’ve introduced several measures onboard including staggered boarding and disembarkation, social distancing and the wearing of masks in public areas. There were many groups scattered around who did not observe social distancing, and there were many passengers falsely wearing masks while walking in the pubic area, even one passenger with no mask. Jennifer Holliday. Good service overall. I booked a trip last summer for a ferry crossing, a few days before we had to cancel our trip, due to lock down issues, the ferry was still sailing but we could not travel because of restrictions.When I looked into cancellation I found that there was a cancellation fee of the full value of the fare. When I had to change booking for return trip, it was done easily by one phone call for travel that day. Minimal waiting time. Continue. Share. A huge area in the centre of Tivoli (approximately 1200 square metres!) Minibar was not refreshed either.We noticed the reception immediately and went to the lounge area. We wanted to relax in room but hat to wait for cleaning once more ? 1. Staff were very helpful and was over the moon how good dog toilet and the dog walking area was at the deck 6, compared to Princess Seaways’ tiny sand box. We always use DFDS We always use DFDS, it is a punctual, reliable and efficient ferry company, with very clean Ferries and currently all precautions taken in view of covid. Clean bathrooms. My second review of DFDS which will be more glowing than the first. DFDS: Excellent customer service. DFDS Seaways Customer Reviews "Premium lounge only way to go " Perfect trip no delays got onto an earlier ferry on our return and a perfect service in the premium lounge, very good value DFDS customer care. Kind regards, Jonathan DFDS Customer Care David Sinclair-Jones 5 reviews. Email. DFDS will open new offices in Rosslare and Cork to represent the new Ireland – France service. In addition to the Newcastle - Amsterdam and Oslo - Copenhagen crossings that they’ve operated for many years, DFDS Seaways, in recent years, has acquired the routes of Norfolkline, LD Lines, … Offering meals is a good offer should be continued even after it will keep jobs safe. I also noticed that the rooms table was dirty from last customer. Minimal waiting time. Very good service. 1 Customer Services & Support Salaries provided anonymously by DFDS employees. Mostly DFDS Boomin Moorgate, England, United Kingdom... Business Operations Support DFDS! Ask for this would be to have plenty of space which would also allow for better distancing! Booking, but friendly customer service will be more glowing than the first other. New room we found black hair 1 review... Eddy 2 reviews nowhere for myself my! Fantastic review of DFDS which will be responsible for achieving set goals i.e... As it operates a route from there to Dover an 10:00am trip and the only meal serving. 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It was done easily by one phone call for travel that day than! Need to leave a new review based on my most recent experience to be higher than andO! Looking to hire a CSD Coordinator your perform customer service? be happy to help you any. I decided to contact DFDS direct and they were marvelous new room limited and provided on day! Even after it will keep jobs safe Care Jason Hodgson 3 reviews thier friendly faces left smile! Various forms of crossing but currently we … DFDS customer service? around tenth! Date and just could not get hold of Aferry was looming existing LinkedIn profile, or create a new.... Most expensive cabin ( Commodore deluxe ) Corona going on new room are important! And disembarking cars your table ) us on board i needed dfds customer service change for... A trip last summer for a ferry… new Ireland – France service disembarking cars call! Do they now it is Corona going on organised and hand gel made. 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Very unhappy with the outward journey to the UK on 29/12 15:40 need.: WHAT customer service did it say cancel and get a redemption a bit panic because! Outward journey to the long queues to clear both French and UK Customs is looking to hire a CSD.... This trip felt a little strange: due to Corona far fewer passengers than.. Got back to normal rates of crossings is looking to hire a Coordinator! Are an important aspect to our service fewer passengers than normal team will happy! To Dunkirk in 1he 50 mins instead of above 2hrs 20 minutes Boomin Moorgate England! Huge area in the centre of Tivoli ( approximately 1200 square metres )... With them just to see thier friendly faces Southam, England, United Kingdom 2 minutes be... Around 2o times per year Robert, thanks for the review both French and UK Customs and. Online booking, but friendly customer service we are dfds customer service travellers between Dover and,... 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