Research & Articles About Us. Simply submit a request by email. While we try to inform all teams about our decision making process, sometimes the decisions our executive team makes are made quickly. Can I integrate data and other apps into SolarWinds Service Desk? “That means from the time we receive it to the time it’s returned, I won’t ever have to touch the status of a computer within Samanage. IT asset management (ITAM) is the process of cataloging, tracking, and maintaining an organization’s technology assets. Maybe I am just not used to this way of doing it, but I feel like it could be simplified. Please include your full name and organization. ‎The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Service Desk allows you to import, merge, and integrate data and resources from a number of channels including: Visit Website . Key features of the SolarWinds IT Service Desk: - Users can submit incidents via email or the self-service portal, and view the status of their requests. Trouble-free , no special know how or programming required. SolarWinds Service Desk, previously Samanage Service Platform, is a cloud-based service desk for IT or any other department. Prior to Samanage, that meant a lot of support emails and a lot of difficulties tracking the work between departments. As your partner, our Customer Success team is here to be your advocate, product experts, and strategic advisors. The curriculum provides a comprehensive understanding of our portfolio of products through virtual classrooms, eLearning videos, and professional certification. The price is very fair for everything that you are able to do with it. There are a couple of tabs ("investigate", "pending", "workflow") where you can change the status in different ways. by SolarWinds Remove. For a service ticketing system, it is very effective, though they remain a bit inflexible on addressing product deficiencies. The best thing about Zendesk is that it is very stable and we have never encountered any crashes." Introduction: Global Incident and Deviation Management Solution Market, 2020-26 . SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. Please sign in below to gain access to all our great resources, product announcements, and our support portal! Samanage is most compared with ServiceNow, whereas SolarWinds Web Help Desk is most compared with ManageEngine ServiceDesk Plus, JIRA Service Desk, ServiceNow, Zendesk Guide … Download SolarWinds Service Desk and enjoy it on your iPhone, iPad, and iPod touch. Awards: Most Popular. The SolarWinds Academy offers education resources to learn more about your product. More guidance of how to maximize the AI for smart suggestions. December 10, 2020 anita_adroit. If you are evaluating Samanage for an easy-to-use workflow management tool, then this is a great product with a wonderful service team ready to answer any question or request you might have! Samanage is rated 0.0, while SolarWinds Web Help Desk is rated 6.6. A single platform for service management, IT asset management and configuration management, Service Desk is ITIL-ready and complete with Incident, Problem, Change, and Release Management capabilities. Reviewer Role Analyst Company Size 10B - … User portal is a bit dated, needs to be brought forward from 2005. Free Demo available. There aren’t any. Application … This change introduced in the Orion platform 2019.2 significantly improves Node Status calculation and is enabled by default for new installations, existing users who upgrade will need to enable this feature. The move from FocalScope to SolarWinds Service Desk (Samanage) is easy with an automated migration service. Check the progress bar to see the status of the provisioning cycle and how close it is to completion; If the provisioning configuration seems to be in an unhealthy state, the application will go into quarantine. SolarWinds Service Desk. ‎The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Integrating Help Desk Manager with Solarwinds N-central. On the other hand, the top reviewer of SolarWinds Web Help Desk writes "Has good search functionalities but the interface feels clunky". Jul 30, 2020. Plus, we know we can never be charged for a computer that we returned.” As time goes on, Krishnan said she will continue to integrate Samanage into the tools DPR uses. Reviewer Role Applications Company Size Gov't/PS/ED <5,000 Employees. Get Advice. ITSM framework is logical and well thought out. Call us today for a fast, free consultation. Edit. Talk to our advisors to see if SolarWinds Service Desk is a good fit for you! Recommendations to others considering SolarWinds Service Desk. Of course! Online support and intuitive setup. The SolarWinds Service Desk CMDB allows you to view and analyze data such as users, hardware, software, networks, contracts, business sites, SaaS licensing, and other assets. Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues. Free Demo available. A new versatile research report on Global Incident and Deviation Management Solution market is aimed at promising a unique approach … Global Incident and Deviation Management Solution Market Top Manufacturers: Opsgenie (Atlassian), PagerDuty, Inc., Samanage, SolarWinds etc. SolarWinds Customer Success Center provides you with what you need to install, troubleshoot, and optimize your SolarWinds products: product guides, support articles, documentation, trainings, onboarding and upgrading information. Review Source Tremendous product with lots of flexibility. DOWNLOAD FREE TRIAL Fully Functional for 14 days EMAIL LINK TO FREE TRIAL Fully Functional for 14 days … The move from SolarWinds Service Desk (Samanage) to Jira Service Desk is easy with an automated migration service. IT asset management combines the ability to track and analyze the financial and contractual pieces against actual inventory to drive service success with a better understanding of how IT assets support the business and users. SolarWinds Service Desk is a cloud-based service and does not require any servers or software to maintain. In an effort to track their work, streamlining service delivery, they started moving tickets from IT, health, finance, governance and compliance, and property calls into the system. Plus, we know we can never be charged for a computer that we returned.” As time goes on, Krishnan said she will continue to integrate Samanage into the tools DPR uses. This is one of the reasons we have implemented regular Town Hall meetings, so we can keep people up to speed as quickly as possible The office bar serves as an … The SolarWinds Academy offers education resources to learn more about your product. — Mgr. Welcome to the SolarWinds Service Desk Community! 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